Excellent Customer Service

[Anastasia13]

What does it mean to you?

[vee]

It means people actually doing their job and not on their cell phone, talking to their coworkers too much or that kind of thing.

[CrossCuT]

Knowing when to help a customer AND leave them alone. 

[dominicansoul]

reaching over the counter and slamming a belligerent, obnoxious customer's face on said countertop...

[Lilllabettt]

Its when Nordstrom's graciously accepts a customer return of a brand new all-terrain car tire. Without a receipt. And despite the fact that Nordstrom does not sell and has never sold car tires.

[Lilllabettt]

there was the time I wanted a certain kind of patterned tights. Nordstrom ran out so they got a little golf cart and took me across the mall to Dillard's so I could buy it from them.

 

actually  if you want to know what good customer service you should just copy Nordstrom

[Slappo]

Customer service is different from an employer's prospective than it is from a customer's prospective.

 

As a customer, I want the business to provide me what I've asked for whether it's a refund, an exchange, additional help figuring something out, etc. As an employer, I would expect my staff to weigh the needs of all the customers with the needs of the business as well and spend time with each customer accordingly. That also means providing refunds and exchanges according to company policy, but being very polite and courteous with customers who may be unhappy or even infuriated with the business decision.